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Stock / Delivery

Stock

After placing your order, if an item is out of stock at the Manufacturer, we will advise by email asap. We have no control over Manufacturers stock levels or restock timescales and due to the the scale and turnover of items at our suppliers, it is impossible for us to show every out of stock item on our website.  Orders containing a back order will be held until all items are in stock.  

Back Orders / Out of stock items 

Back orders will be despatched automatically to the customer as soon as stock is available. Please contact us as soon as possible if the item is no longer required. We have no control over re stocking dates of suppliers, stock may arrive sooner or later than those advised. Please notify us as soon as possible if the item is no longer required for a refund. Customers must advise if a change of address has occured – orders will be despatched automatically to that advised on the order. We will not be held responsible for orders sent to an address from which the customer has moved from. 

Uk Mainland Excluding Highlands / Northern Ireland / Islands

We use DPD next day delivery for most deliveries 

For orders over £250 this is free

Orders below £250 a charge of £12 is added

By 12pm £20

By 10:30am £25

Direct to site £12

Samples £6

Post £5 

Same day delivery

We can offer same day delivery – price and availability will vary

Northern Ireland 

Delivery speed two days 

Carriage paid £500 

Below £25

Highlands / UK Islands 

Please enquire for delivery charges as they may vary depending on weight / number of packages 

Republic of Ireland 

Carriage paid £500

Below is £35 

Export charge £35 applied regardless of value 

Cut off time

Orders will be dispatched on working days only.

Working Days are from Monday – Friday.

Excluding bank holidays.

Cut off time is 3pm 

Founded in 1990, Newstar Door Controls Ltd has
built a strong reputation as a trusted supplier to the Architectural
Ironmongery
and Locksmith & Security industries. With over three
decades of experience, we have become known for our commitment to quality,
reliability, and service.

From our earliest days, our goal has been simple: to provide
customers with the products they need, when they need them. We offer a
comprehensive range of day-to-day ironmongery products alongside a specialist
selection of niche solutions
, ensuring we can meet the needs of both large
projects and individual requirements.

Our extensive stock range allows us to provide next
working day delivery
across a wide variety of items, helping our customers
keep their own operations running smoothly and efficiently. Whether it’s door
controls, locks, or bespoke hardware, Newstar products are manufactured for
their performance, versatility, and value.

At Newstar Door Controls, we pride ourselves on the
relationships we’ve built — with our customers, suppliers, and industry
partners. Our experienced team combines technical knowledge with a personal
approach.

As we continue to grow, our focus remains on delivering
dependable products, exceptional service, and innovative solutions to the
industries we serve.

Newstar Door Controls Ltd